TIMES REPORT
PESHAWAR: Khyber Pakhtunkhwa Chief Minister Muhammad Sohail Afridi chaired a meeting to review complaints received through the Chief Minister’s Complaint Cell from January to August 2026 and progress on their resolution.
The meeting was informed that 3,551 complaints were received during the eight-month period. Of these, 499 were resolved or addressed through guidance at the Chief Minister’s Secretariat, while 2,610 were referred to relevant provincial departments.
Officials said 988 complaints resulted in relief, 11 received partial relief, and action on 781 complaints is still underway. A further 774 complaints were declared non-actionable due to lack of merit or eligibility, while 498 could not be acted upon due to jurisdictional or legal limitations.
Land disputes and education-related matters were among the major categories of complaints. The complaints were received through manual submissions, WhatsApp, email, phone calls, Facebook and X.
Chief Minister Sohail Afridi said government performance would be judged by public satisfaction rather than the number of meetings or presentations. He directed officials to ensure timely resolution of citizens’ issues and create greater awareness about the Complaint Cell.
The meeting also reviewed the Peshawar Nursing College incident. The Chief Minister said no one would be allowed to take the law into their own hands and directed that those involved be dealt with strictly according to law. He said the provincial government would protect the rights and interests of students.
The Chief Secretary said a province-wide awareness campaign would be launched about available grievance-redressal mechanisms. He also announced plans to integrate departmental complaint cells with the Chief Minister’s Complaint Cell and use artificial intelligence to analyse complaint trends and identify systemic governance issues.
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